PMPL Broadband — For Speed & Timeout connection...

I have problem with my connection and that is speed is very low whereas with same package others are working smoothly. I have called them a no of times and each time they are saying "we are taking your complain and we are checking..." just up to this. No further progress. Each time they are doing this . And an other problem is every time when I doing argent work in my pc I ping my connection and then got request time out... Right now i am very up sate with my connection If you help me then very thankful to u ...
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    Pacenet Meghbela Broadband [PMPL]
    customer care contact
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    Pacenet Meghbela Broadband [PMPL] Phone
    +91 33 4029 1111
    Pacenet Meghbela Broadband [PMPL] Address
    Saket Building, 2, Ho-chi-minh Sarani, 2nd Floor, Suite No. 2C, Kolkata, West Bengal, India - 700071
    View all Pacenet Meghbela Broadband [PMPL] contact information