PNB MetLife — Application number[protected], matter related to the cancellation of of term plan

Address:	122002
Website:	www.pnbmetlife.com

Respected sir I have purchase your Metlife mera Term plan 138N016V02 on 01.10.2015 through online sbi net-banking by paying premium payment of Rs.8787/-(Eight thousand seven hundred eighty seven only). During discussion with your customer care they have informed that your (application number[protected] appointment with Kalara Health care centre, pawapuri Bikaner, Rajasthan pin code 334003 has been scheduled on 04.10.2015 between 9:00 AM to 9:30 AM, but after reaching at kalara health center, the medical official denied that they did not receive any information related to your medical examination. Afterward i have made call to customer care they replied "sorry for inconvenience will rescheduled your appointment with the Kalara Health care centre, pawapuri Bikaner on 11.10.2015". But reaching on 11.10.2015, at kalara health care centre the medical official have replied that they still did not receive any information related to your medical examination. looking to the above circumstance, I have requested your customer care officer for cancellation of my term plan on 14 October 2015, subsequently they replied on 31 October 2015 vide (pbtermlife via freshdesk.com Please be informed that we have forwarded your request to concerned department, our team will get back to you shortly. Should you need any further assistance please email us or call us on our toll free #[protected]. Regards, Arun Sauda Customer Relationship Team Policybazaar.com) And same replied they send me on 14 November 2015 vide pbtermlife via freshdesk.com Meanwhile I frequently made call to your customer care to refund my amount but all time they replied that they refund within 2-3 days, but till now they did not refunded my amount, beside this, your customer care sending me mail to submit medical health check-up report till now. It is surprise for me why are your customer care officer sending me for this, instead of, I have already requested for cancellation. Looking to above describe matter may kind intervene in this matter and refund my an amount of rupees 8787/- as paid through sbi net Banking against the premium payment of term plan 138N016V02. From application no[protected] Arvind kumar Date 23.11.2015