PNB MetLife — Not Paying Surrender Amount

Address:

Bangalore Urban, Karnataka

We hv two policies: 00111801 & 00110576 We surrendered our policy to local branch in Pondicherry along with all supporting documents on 21 Aug. and get a Receipt and a little later got an email acknowledgement from HO. But since last 2 weeks when we follow up for the payment, they are asking us to submit our original policy. My repeated emails to them (with copy of acknowledgement) has no effect. They go on like a broken record "Submit Your Policy". They are behaving like a bogus Chit Fund Company who does not to pay the maturity amount (the amount is over Rs.10 lakhs).