PNB — Money not reflect in account

Address:

Punjab National Bank, Kotputli (303108), Jaipur, Rajasthan

My name is Yash Kumar Meena and I had ordered wild stone code chrome perfume of RS 400 Amount on 24 January 2021 and after, on 29 January 2021 I returned this order due to personal reason. And on 29 January 2021 Amazon started the amount to my card but I still did not get the money, Amazon sent this reference number - 30005110241024144288840 and told me to fill charge dispute form but punjab national Bank doesn't helped me with this . So please kindly respond to this complaint it's very urgent.
Thank you Sir