PNB — Refund initiated by Amazon but not received

I have ordered product in Amazon on 23rd January, 2021 worth 3105 rupees. Later I returned product and asked for refund in my bank account. But I have not still received my refund. Amazon customer care says that they have already initiated and issued my refund.But from bank side I am not getting my refund.It has been around 12 days.please help in getting refund

My refund reference id is 74332741031103090223783

My product Order No:[protected] / 1 x Inalsa Steam Master 1600-Watt Garment Steamer (White/Purple).
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