Policy Bazaar — Policy bazaar is not giving me the insurance copy even after taking payments on 25th of february 2016

Address:	122001
Website:	www.policybazaar.com/contact-us

I renewed my health insurance policy (Smart health insurance policy - basic
Plan) using policy bazaar and made the payment on 25th of february 2016 for which i received the email stating that they have received the payment. Today the date is 02nd of april and after sending numerous emails and calling them up numerous times, i do not know whether they are going to give me the insurance policy or not. When i call them, they say request has been forwarded to the concerned department and they will get back to me in 48 hours, but that never happens. They have mentally and physically drained me, please help.