Policybazaar.com — not refunding my money.

Website:

policybazar.com

My policybazar registered number is [protected]. I ve booked a policy for my two wheeler insurance (Oriental) for the sum 2010rs.. The payment got failed, while 2010rs has been deducted from my bank account. The payment refrence num is 51193349. I ve talked with their executives she told me that it will be get refunded with 24hrs, but it wont got refunded.. Please help me.. They are cheating the customers.. Ask them will they refund my money or not.. While we indians are now gaining trust on cashless india, these companies are making # of it.. Please help me get my money back..