[Resolved] Poorvika Mobiles — Mobile and free gifts clarification

R. Venki

from Coimbatore, Tamil Nadu

Address:

637001

Dear Sir,
I have purchased one Karbon K26 mobile from your Namakkal, Salem Road Branch on 27.08.2016. I have informed by the sales person that the mobile cost is Rs.1300/- . I make the payment and he told that, as the bill has not ready and asked me to collect the bill later. When I collect my bill, he offered one free gift o[censored]SB Fan.

While go through the bill it is mentioned that USB fan also billed along with my mobile price. Ie.Rs.171.67+ tax. Now I want some clarification from your end:

1. This is actually free gift for above mobile?
2. If it is free gift for this mobile then why are you charging in my bill for USB Fan?
3. What is actual price for above mobile in your Poorvika?

Herewith attached scan copy of your bill for your reference. Please clarify the above matter.

Regards

R. Venkatesan
Namakkal
Mobile :[protected]
Mail id: [protected]@rediffmail.com

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Oct 7, 2016

Complaint marked as Resolved

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

We deeply apologies for the incident and have taken a serious action against the branch.

As discussed please collect the excess money back from branch tomorrow and as they said the USB fan also will be given you as complementary gift.

For any more support in future pls contact us, we ready to serve.

Thanks,
Customer Support.

Verified Support

Sep 05, 2016

Poorvika Mobiles Customer Care's response Dear Customer,

Hope the complaint got resolved, please requesting to acknowledge the same.

Thanks,
Customer Support.