[Resolved]  Poorvika Mobiles — Refund

Address:

Chennai, Tamil Nadu

Hi, I purchased Sony xperia z3 on 11-Oct 2014 in Poorvika with down payment of 5000/- . Within two days I had problem with the mobile and rushed to poorvika where I bought my mobile and they said it has to go to Sony centre for replacement and following up for nearly six days they returned the same mobile saying that problem is reticifed and replacement will not happen . So trusting their words brought the mobile home and the next day the mobile was dead, it was not turning on, again took it to poorvika and they promised new box replacement will be given, so submitted the entire box and mobile . Now they are giving lame reasons and stating the only the set will be replaced and have to wait for it . I don't trust these guys anymore . Poorvika is just passing the buck, no one is taking the responsibility, I'm running after this mobile for past 20 days and no proper anser or refund or replacement . These guys are fraud . They say that a new mobile will be replaced but not a box piece and they have their gudown in chengalpet and they will go and bring the mobile and my question is when sony agreed for replacement, Y they have to replace only the mobile and that too from their goodown, Sony will replace a new box peice and these guys are asking me to take the smuggled goods wat they have, its unfair .