PortaMart — fake product

Address:

Bangalore, Karnataka

i ahve not recived my actual product which was mentioned in order placed in order no #100517. The customer care number is always busy( or always kept busy so that customer's calls will not be answered with a valid reason). there is no option to return the product as per the return policy. pls take action and do the required procedure to replace or refund. else i will be compelled to sue "Portamart". i have enclosed the photos which include the bill, the proof of faking, (the symbol, color, the wrong packaging)