Portamart.in — Order not placed after full payment of battery

Address:

New Delhi, Delhi

I have placed the online order for lenovo battery worth Rs.399 and paid the payment through my credit card but till date we have not received any information from portamart.in side that is it delivered or not and when we tracked the order and found that after 14 days they could not generate the shipment. so please look into the matter and guide me what should i do and what is the producer to make the refund from them. my order is 114247.