Practo — Misguide and charge over amount from us

Website:www.practo.com

I book a hospital for piles surgery from practo - korak gangulai - [protected], they assure us to make all treatment in maximum amount 35000/- . they asked us for pan, aadhara and health policy copy.
they file amount for 60, 000/- which the maximum amount they said.

I get admitted in hospital on Monday[protected] and get discharge on next day. when they doing discharge they ask to pay 8000 cash from my pocket and i was shocked when came to know that they make bill for 154000/- total.
when i asked to give bill they strictly deny to provide the same.
Firstly they also assure us that all doctor consultant, medicine all thing are included, now all things we have to pay from our pocket.

Today they make appoint of doctor at 3 pm, when i reach hospital then came to know that there is no doctor available today and there is no appointment from practo.
I pay cab charges from my pocket and get pool in hospital. Even i have to buy medicine from my pocket.
now Practo not responding and korak not picking my phone or responding.

i need to file a complain to them, they misguide me, charges lots of money from my health card, and now not responding at all.
Please take necessary action to them so that they never fool to anybody in future.

Gaurav Bhardwaj
[protected]
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