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Noida

Sharing this story - maybe some people get saved with these money-minded doctors

My wife was having a minor hearing issue so we assumed the day has come for wax removal
As most common people will do, we did the same - open Practo look for an ENT specialist who has good experience in his area and has a decent rating.

The doctor was finalized- Dr. Jasveer Singh Noida

Day 1 - as we came for wax removal he did some inspection and came out with results there is no wax in her ears
instead of it he told us her eardrums show a sign of otitis(water inside eardrums).and this could be caused due to her nose allergy.
he explained if the intensity level is high we may have to through surgical procedures.
for better clarity, he asked for an audiogram and ct scan along with a few more tests.
we were advised to visit two laboratories in our area.

all the test were done on the same day and report was collected
Lab : Hearsay Well Speech & Hearing Clinic Noida

Day 2 - we came with all our reports doctor showed us our ct scan and explained nose bone has bent at a certain angle and the flesh around the nose has increased in a significant amount so it would require a surgical procedure. for allergy in the nose, it will require injections at proper intervals.
for ears, he suggested two processes one putting a small device in-ear so water will come out which requires 10k per year
2nd -steroid injections through the ear in proper interval
he advised her assistant to explain all the fees for the procedure then we left.

on the way home I just assured her we will go for the best possible treatment and consider us lucky that it got diagnosed in an early stage.
She barely said any words - cried, sad.. all the emotions

The same night we booked an online appointment with - from Pune
Dr. Santosh Kumar R
we shared all of our reports
after reviewing those ct scans he said it looks normal to him.
and nose bone bend on a certain angle is very common he was surprised how we were advised such procedures in 2 quick meetings
this should be the last step of the processor
otherwise, it should be an oral treatment.

Most interesting thing - the report which shows our eardrums have water of seniority level B was incorrect as he explained the test should be done in such manner otherwise it never give you correct results.
One more interesting outcome- we never have gone through the test he explained
So the question is how we got the report of severity B
we were advised to go with a good lab to conduct these tests.

Day 3 - we got our test done from a different lab and found got severity A(which is perfectly normal)
we have gone through that test for the first time as the process was utterly new for us.

Day 3 - in Lab who produced an incorrect report
you can imagine our anger and all the drama that happened in the lab
In the end lab, Owner was convinced that there was a huge mistake done from their end, She offered a refund for all the tests - which we refused as this was not about money.
and did a small test which shows my wife's ears are perfectly fine.
we came out and advice please don't play with lives as all people don't go for a second opinion and in this case, this would have cost a lot to them.

Day 4- we consulted with a reputed ENT specialist in the city Noida
Dr. Savyasachi Saxena, Ent Specialist
showed all our reports and again ask to conduct those tests for the last time and the results were perfectly normal.
Even the CT scan was all normal.
he prescribed multivitamins and nasal spray
and meditation

In Last 4 days, we come up with so many ups and down we almost forgot why we came for a hospital in the first place
oh yeah I remember - Wax removal

Few questions were unanswered.
What would have happened if we would have not consulted 2nd opinion?
How 1st doctor analyzed CT scan reports so badly?
How he analyzed the water behind the eardrums whiteout seeing the report?
Why did the doctor suggest a surgical processor in the first place even though it can be cured through oral medications?
How we got the report of a test that was never conducted(that is also very high severity)?
Can we blindly trust these test reports where we don't have a clue what is happening and all their complex medical terms?
Am I the only person who has faced this kind of experience?
Our reviews and ratings from Practo is really genuine?