The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed
his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint
is indeed resolved. However, a complaint can be automatically marked as resolved
if a complainant isn't responding or updating a complaint for 30 days after the company has
tried to reach the complainant.
I had booked 3 sleeper coach tickets from Amravati to Pune for 26th Jan 09 with Prasanna travels(Irwin office, Amravati).Seat numbers 17, 18 & 26. When we boarded the bus at 9 in the evening from Amravati, I found that on berth number 26, one side window was missing. On asking the driver about what is he going to do to fix it he said, we cannot help it...the wind shield broke and we cannot do anything, you have to sit there as it is....