Prateek — credit card

Dear sir
I prateek gupta is holder of hdfc credit card and account in hdfc bank, i am facing issues with one assist, as they are continuously debiting there fee from my credit card, instead being strictly informed by me for deactivation of this service last year only.

But this year they again debited there fee from my card without my confirmation.

On 17.05.2018 amount has been charged and i have made complaint for deactivation of this service immediately and refund of amount charged on my card as there fee.

Then too the are calling me and telling about there policies, which is irritating and time killing, today i. E on 21.05.2018 on 2.35 p. M (Near), the called me and first told e about benefit of there plan, and when i clearly said no to continue with them they asked 24 hrs time for complete cancellation and for processes of refund it will take 7 to 10 days.

I also told them if they don't deactivate this plan and processes my refund, i will surrender all my services with hdfc bank, and to this the reply of one assist was - it is your decision to continue the services of hdfc or not.

Dear hdfc
Finally please let me know whether you can help in in this case or not, so i can take final decision, and finalize you credit card balance payment and surrender your service.
My hdfc customer id is 59710030

Thanks and regards
Prateek gupta
+91-[protected]