[Resolved]  Pratham Motors — Car damaged and stuffs stolen

Address:

Bangalore, Karnataka, 560037

I gave my Swift for back bumper replacement on 4th Dec. The person who spoke to us about quoted that the charges will come to around Rs.4500 (after excluding insurance amount), which we already highlighted as too high. He committed to deliver the vehicle by 8th Dec, which is already too much of time. On 7th morning, I got call saying bumper replacement might take time, as stock is not available. He told that he will update about the same on 8th. But I didn't get any call. Then we started calling them and they told that car will be ready by 11th Dec. One week for bumper replacement. When we went for receiving the car, there were lot of surprises waiting for us 1. They told amount to be paid is Rs. 6880, which is nearly double the coated amount. The reason told was insurance was not taken from them. This was not highlighted when we gave the car for repair. The previous time when we gave the car for repair to them with the same insurance, insurance covered most of the expense, but this time it did not. We highlighted the same to them and no one cared to even respond. After a long argument, they reduced it to Rs. 5742. They also told that if insurance does not agree for this we will call back to pay the remaining. We finally paid the amount. 2. We saw the car with parking censor damaged and was not working. We told them to change the censor as it was broken. None of the responded to our request. Instead they were trying to make it work. When we gave for repair, the guy who spoke to us told that they will charge for censor fitting as they have to drill hole in the bumper. When we questioned on the same, they told there is no extra charge and it is slightly broken and is ok. After some struggle, they made it work no told it is working now, so don't have to change it. Even after telling that it is not acceptable to break the censor, no one cared. 3. One back wheel cover was missing. They searched for it and placed the cover. After all these irritating behaviours, finally they told sorry, which any ways is not going to give back our extra money or broken censor. 4. After taking the car home, we got one another surprise - bunny toy which is worth US dollar 12 and mobile charger with wire worth Rs. 1000 were missing. My husband went back on the next day (12th) to check with them. Response was horrible. "We never take anything out. If we take we will leave it back on the dashboard. Check your dashboard. We will check with the mechanic how was working on that". Observations 1. Service is not good. 2. Communication is not good. 3. No responsibility. I will never ever step into Pratham and will strongly suggest people not to go there.