Premier - Non Stick Cookware — 19075 ss premier ns astral kadaii 25c

Address:Chennai, Tamil Nadu

To
The Highest Official
Premier - Non Stick Cookware
Housewares Industries
S R Kandigai road
Gummidipoondi -601201
Tamil Nadu
[protected]@vsnl.com
www.sspremier.net

Sir / Madam

1, I bought 19075 SS PREMIER NS ASTRAL KADAI 25C --- 2 nos from Ketana Home collections - Uma complex, 39, Medavakkamtank road, Kellys, Chennai - 600010 - Ph no[protected]
2, Invoice no 1668 dated 15.6.2015 & invoice no 3101 dated 24.8.15 - For both the purchases it states one year warranty and the warranty card is with me.The cost of each being 1475 / + taxes
3, When i approached the dealer that Teflon coated has faded away, he quoted that replacement cannot be done and it is not manufacturing defect, and kadai has been scratched.

I fail to understand when there is 1 year warranty, why should i be denied a replacement.
May i request all customers who read this to take note of this, that all teflon coated pertaining to Premier / Netraa brands may have the same problem. Now i have to look for an alternative brand.
I look forward for the company to resolve the problem, since the dealer Ketana does not want to retain his customers.

After hearing from you, need be i will escalate this issue in the Face book posting with swcan copies of bill and warranty

Can you people please resolve this

Regards
NARENDRA BABU
[protected]
[protected]@rediffmail.com
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No response from premier- They are not bothered about the customers

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    Tamil Nadu
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