Prenu Services — Token not refunded

This is a worst agency I have seen . I clearly explained them about my requirements and paid the token amount however we didnt get any and they suddenly came back telling our requirement is against their company policy and didnt pay the token. These guys are very rude .. they started to kinda threaten me on the call and msged telling they can't refund. And they dont agree about what they spoke previously. There was one person called Raj who was handing my requirement.. he was so rude and arrogant.. please teach guys how to behave and talk to customers first or throw these kind of ppl out of company. . Finaly they told me I will have to look for other nanny and refused to pay my token amount.. can somebody help me to get this token amount refunded please.. PLEASE DONT GO WITH THIS AGENCY. THERE COST IS HIGH AND NOT GOOD.