We purchased material handling equipment (the original delivery itself was delayed by over four months) from this company, ACER ENGINEER PVT LTD. A particluar Mechanical assembly (front loading wheels) of three equipment broke within 10 days' of usage. Three months have passed since the complaint was made. Till no response!!
Have tried to call the Managing Director many a times on his mobile phone and his son's mobile phone. They never pick up our calls!!
The attitude of the MD during our follow up for the supply of the original equipment was very bad and arrogant. After taking advance from us along with the order, he said "I will make you run after me for your advance money". In spite of his nature, we have followed up with them so many times by personal visits, email and SMS and finally got the equipment and have paid the balance in full as per our agreed terms.
Up on enquiry, we heard from other organizations that this company is known for delays in delivery and supply of poor quality materials
Any one having similar experience may share here. Also let us know how we could get our spare parts from this company as per warranty terms.