Dell Vostro 4010 — BIOS ERROR

Address:

Jharkhand

I am writing to inform you that the Laptops we purchased from your company (DELL ) are not in working condition now.
On 30 March 2011 we purchased three (3) laptops. Four days before my technical person traces a problem of BIOS in the dell laptops. We upgraded the BIOS as per the instructions from your technical team through toll free number, still problem is same .Error is ‘ POStT MESSAGE not responding ME’

I also want to know why dell is not providing CD/DVD for the drivers which are needed for fresh installations?
This error put our organization in a difficult position, as we had to make some emergency purchases to fulfill our day-to-day computer tasks. This caused us considerable inconvenience.

Laptop details:
Tag No Serial No
1 [protected] 29697BS
2 [protected] 772Y7BS
3 [protected] 172Y7BS

Vendor address :
Computer Avenue
Joraphatak road
Near Shakti Mandir
DHANBAD

I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again. Otherwise, we may have to look elsewhere for our purchases.

I look forward to hearing from you by return.

Yours sincerely