Nokia Asha 310 — Not being fair and honest with customers

Address:

East Delhi, Delhi

I had placed a purchase order for ASHA310 with nokia customer care on phone. They gave me a special 8% discount on the cost of the product and said i need to pay INR.5118.00 for the same product. My purchase order number was [protected].
Surprisingly when courier person came to my house for delivery asked for INR.5387.00 i said to him i can pay only the agreed amount. This person took the parcel back. I immediately registered a complaint in nokia customer care and informed them whatever happened. They assured and gave commitment that same product will be delivered in same price and for it i was provided a complaint no.41792. And also they said they will call me and confirmed the status of same. one by one days passed and they kept giving me assurance that i will be delivered in same price whenever i called.
Amazingly i called them today just to know the status of my complaint the customer care representative said that the order has been cancelled. I was totally shocked that how can they cancel the order without letting me know especially when i have already put complaint and almost everyday i am calling them to know the status.

In short
- They gave me a different price and the courier person asked for higher amount.
- They promised me that the same product will be delivered in same price; which will not be now.
- They said their senior will call me regarding the complaint; which never happened. Infact there was no communication from their side it was i who all the time called.
- They are not honest with customers and genuine in their process to resolve the problems at the earliest.

Please let me know what can be done in this regards.
Regards,
Anil
[protected]