Punbus / Punjab Roadways — Irresponsible behaviour

This is to bring in your notice that I have booked one ticket from Delhi airport to ludhiana on 29th September 2023. My PNR number was[protected]. We waited at shuttle for bus and tried to contact customer care and got details that might be bus was delayed from depot and they are not having any details for the same. After waited till 6.20pm as the bus timing was at 5.20pm i received call from bus driver stating he is waiting for me in kashmiri gate bus stop. He said my booking was from there only. Then I tried contacting customer care, the executive name Rohit put blame on us only that might be we were not at shuttle point at 5.20 pm. We haven't received any message regarding bus number or driver number on time .. after contacting again customer care they asked to put mail and hanged our phone