Punbus / Punjab Roadways — Refund charged penalty

Address:

[email protected]

This is Narendra Kumar Verma Q.No. 132-A, Tpye-4D, Rail Coach Factory Township Kapurthala Punjab 144602.
On dated 02.04.2023 time approx.12;00 noon, I picked-up the State Transport Bus (Roadways ) from stoppage kapurthala chowk to travel the Kapurthala city .I I was alone passenger, who picked-up the bus from above said bus-stop due to heavy mud was there.
After passing 10-12 minutes, no one Bus-conductor came to me to issuing the Ticket, when I saw Bus-bonnet side than someone was finger pointing me. That man was not sitting conductor seat & not in proper uniform.
After knowing finger pointing, I left my seat & met conductor & request him to issue me bus-ticket from kpt chawk to kpt bus station.
Meanwhile, one person is standing nearby of Conductor, he said sit your seat, you will get there.
After 5 minutes checking the other passengers tickets, he came to me & said you are without ticket pay INR.150.00 penalty.
I approached truth to Ticket Inspector in following manner.
(i) Only me picked-up the Bus from KPT CHOWK Jalandhar.
(II) Bus conductor did not come to for issuing the Ticket.
(ii) Even Bus conductor did not call me for Ticket.
(iv) 60% Bus seats are empty, his visual-approach can not be translucent.
(v) Bus conductor behaved rudely, said leave bus immediately even I told him, I am a Government officer.
(vi) Bus inspector ignored my facts & charged penalty and also said same amount INR.150.00 also recover from this Bus-conductor.
It is desired to examine my complaint & refund the deducted amount immediately.