Punjab National Bank [PNB] — Amount deducted without issuing money

Address:

New Delhi, Delhi, 110085

Dear sir/mam,

A/c holder name - rachna parashar
Bank name - punjab national bank, branch - prashant vihar, delhi -110085
A/c no-[protected]

Complaint location atm with time.
Shastri nagar, delhi, bank branch atm

Atm id - d9139800
Failed atm wdr-9773, time -15:32 to 15:39
Date of failed txn[protected]

Dear banker.
I am sorry to say and mention about the failed
Transaction not issuing the money by the atm as mentioned in the complaint
Location atm ; wide atm no: d9139800, i swept my card for withdrawal of
Rs.10000 receipt was issued by machine and at the same time it was
Destroyed by torning it and threw it in dustbin kept near the atm machine.
I did second transaction for withdrawal of rs.10000 again as 10000 is the
Maximum limit of my account in one transaction but the atm machine did not respond to issue any money and a usual sound was heard by me, no
Transaction print slip came out and no money came out from the machine. I
Again swept the card for withdrawal of rs10000 and at this time machine
Issued 10000 but i got shocked by seeing the printed receipt where in the
Available balance was shown rs.32829.41 which is not acceptable for me
Because the amount deducted was not issued by the machine. I have to slips
In my support one is of mini statement wide transaction no :9781 and second is transaction no :9774. One transaction slip was destroyed by me and failed transaction slip either not issued by the machine or not commanded by me.

This is the failure of your system why i should suffer for rs.10000 while
You are charging for atm and other services regularly. You should
Trengthen your services. I lapse 2 hours to call your call center on toll
Free number to get register my complaint but even there was no response, and on both of your's helpline number an automatic voice was responding that all the representatives are busy, and we were in queue.

Hence, this is your fault totally and you should compensate on every failed to your customer.

Regards,

Rachna parashar
[protected]
[protected]
[protected] (Spouse number for discussion)