Punjab National Bank [PNB] — Credit card fake outstandings

Address:

Sangrur, Punjab, 148001

Sir/Madam
I m Pnb credit card customer I m not using my credit card from July 2015 My last balance is 14/- rs as per Pnb e statement in Dec. 2015 bank send me last mail in Jan 2016 Bank stop my Credit card No mail and any mesg to my Mobile from Dec2015 to till date But in September 2016 a person call from Pnb that my outstanding is 4000/-
I m shocked and disturbed to hear this stupid cal i contact to Pnb customer cares many offices all r saying same language that these r my outstandings so and so you have to pay definitely. Now i confused and mentally disturbed what i can do know after few day i know from reliable sources about consumer services and i write to you.
After one day Pnb call me and says that ur charges are wave off and send me simple mail that they wave off my al charges i send him mail that send me clearance certificate of all chargea on bank letter head with signing authorities for my safe side in future and for prove of my Clearance i send him 8 reminders but nobody send my Clearance certificate. So i fadup from PNB poor services So i contact you to resolv this issue and request u to why PNB charge these type of fake charges and harash people if these charges was right then why they wave off my all charges they r mentally harashing people 14/-=4000/- what a shocking thing. If person has no knowledge or no consumer services these banks are looting people like me. I am requesting to you that punish him and i demand companshate from PNB for harashing me i am physically and mentally disturbed after knowing these fake outstandings.
No body cares comman man
PLEASE SOLVE THIS AND COMPANSHATE ME
THANKS
Regards
Gurpreet Singh