Punjab National Bank [PNB] — harassment complaint against senior branch, manager (mrs. sahu) - kolkata park circus branch

Address:

Kolkata, West Bengal, 700017

I am a customer of pnb and writing this email to raise my grave concern and lodge formal complaint against branch manager - kolkata, park circus branch.

Mrs. Sahu who is the designated branch / sr manager today harassed me continuously with refusing to accept my life certificate even though it has proper doctor's seal and signature and aadhar card attached. I have been a customer of this branch for a long time and being physically handicapped and unable to move around i used to send my son every year with all the required documents, including doctor's certificate and all other self - attested documents.

However for the very first time in this branch, the new manager bluntly refused to accept life certificate even with doctor's certificate and instead harassed me saying to go to park street branch and even to salt lake epfo office which is more than 35 km away for nothing. She told that she did not care any doctor's certificate unless she sees the party in-person - so as per her, there is no importance with a doctor's seal. I am not sure how she being in such a respectable post in a branch, can say such things to my son who went to park circus branch on my behalf. She just tried to shed off responsibilities from her shoulders with every possible and baseless excuses.

As a branch manager, she is expected to cooperate me in this with proper suggestion, but instead behaved rudely in a way as if she is doing a charity by accepting the documents from me. Her intention was that - i will plead and bow down before her and plead for accepting the documents - which my son did not. She eventually inquired internally and accepted after a long confrontation and wasting time of my son who took leave from office. If there is any such circular that doctor's certificate has no value unless a bank manager sees in-person, i will like to have a look at that, otherwise in writing from next time from concerned manager.

I hereby demand a formal apology from the concerned branch manager in proper writing, otherwise i will escalate this matter to higher authority against this harassment today.