Punjab National Bank [PNB] — I did not got my refund money of Rs 1499 to my bank account, which is given by Amazon

My name is ugrasen mahapatra and I had ordered RO water purifier cabinet of RS.1499, sastaacha aqua RO only cabinet in Amazon on 09 july 2023 and after 16 july2023 I returned this order due to personal reason. And on 17 july 2023 Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but panjab national Bank doesn't have such policy. So please kindly respond to this complaint it's very urgent.
Thanks you sir
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
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