Punjab National Bank [PNB] — Mismanagement at indirapuram (ghaziabad) branch.

Address:

Ghaziabad, Uttar Pradesh, 201014

Following are same instances of personal experience in this branch -
1. Branch is said to be complete computerized but online deposit of money in ppf a/c is not permissible.
2. For passbook entry of money deposition, one has to visit branch on next day or there after.
3. 20th nov'16, i (Sr citizen of 68yrs age) have been to bank for deposit money in ppf a/c and has confirmed by 3-4 persons standing at closed gate for crowd management together person sitting on counter inside the gate gate for helping in filling the forms. After this i waited in queue for 1.5 hr the person at window refused to deposit old currency note. On inquiry with manager shri bansal told that there are frequent of circular are being received daily he forgot to inform staff in reference. Had it been told at the first instance i would have not got unnecessary pain standing more than 2 hrs in queue.
4. Again today i. E, 2nd dec'16 even though depositing counters were practically with meager rush, but person who came for depositing has to wait outside for hrs. And inspite of 3 gate one for exit and 2 for entry for general public and sr. Citizens+ladies. The exit was being done through the gate meant for sr citizens and ladies with opening gate by 2' that too a chain about 3' higher from ground level and every sr citizen and woman has to enter with half bending forward. What is this tamashaa? This was very inhuman and troublesome senior citizens with old age problem just like back ache, spine issues etc.
5. The bank manager shri bansal is behaving just like a king sitting in his chamber and has told me that nobody will die with this action. This is very arrogant remark and view of a branch manager, managing the branch.