Punjab National Bank [PNB] — Net banking that never works.

Address:	110091
Website:	www.pnbindia.in

Dear Sir/Maam,
I had singned up for pnb net banking in July 2016 it worked for one week but after that I could only view but cannot transact when I called pnb phone banking they told me that they have made some upgrade and there have been some problems since 22 July 2016 and they would be resolved. But I called phone banking after that too but they did not provide any resolution and only told me mail some id and after that visit the bank as if they just want to pass the buck. Pnb is one of the worst banks in terms of services after demonetisation physical banking is almost impossible for senior cetizen like me in branches such as trilokpuri my home branch which are heavily crowded. Since 22nd July I have tried many times to activate my transactions by calling their customer care but they are least interested in activating such services they do keep track of calls by customer as I have recorded in conversation with their excecutive and my claims can be verified from that.
Before making India digital government should make these nationalised bank digital who are least interested in getting digital why is it easier to use net banking with private banks. Before 22nd July I have made online transactions added beneficiaries and after that suddenly without any mistake mine my online transactions have been stopped because they have done system upgrade so where is the fault of customer. I have even visited branch for same problem but they ask to call customer care and customer care asks to visit bank.
This is digital India visiting branch and calling customer care for no results. I request higher authorities to please instruct such non responsive banking staff of PNB bank to work for digital India and customer should not be the only one suffering to make India digital.

Thanks and Regards
Kartar Singh Nagar
A/c. [protected]
Pnb, Trilokpuri