Punjab National Bank [PNB] — Non payment of 8% delayed interest to defence pensioners

Sir as per r b i aster circular dt 13 apr 2012 all the p d a s (banks) are required to pay 08% of penalty as delayed interest to all defence pensioners for the delay in payment of arrears and pension, automatically. the pensioner is not repeat not repeat not required to approach the pda unfortunately despite approaching, the p n b does not follow the rbi master circular and pay the arrears to the affected defence pensioners.

P n b customer care system is a big farce. if you put a complaint the same is forwarded to the lower offices/ concerned branches automatically, where it is never attended to. and thrown it to a waste paper basket/ trash. it must be appreciated that a complaint is only generated when the concerned official at the working levels do not work satisfactorily. therefore the all the complaints must be resolved to its logical end and the person making a complaint must be satisfied. otherwise it has no meaning.