Punjab National Bank [PNB] — Not worked on my matter for last 2 months

Address:

New Delhi, Delhi, 110015

To

The general manager
Punjab national bank,
Head office,
New delhi.

Subject:-not shown the footage of atm by pnb kirti nagar
Branch, new delhi-15... Regarding.
Sir,

I have an account no, [protected] in rana patap bagh branch and atm/debit card has been issued to me for bank transactions. But unfortunately, i lost my purse along with atm/debit card on 12.8.16 and came to know on 14.8.16 that rs.25000/- has been debited from account. Immediately i blocked my atm card through call center services and approach to my home branch i. E. R. P. Branch for issuance to new atm card and to see the footage but the manager advised me to contact the chief manager, pnb kirti nagar branch as the transactions are made from their branch, same day i contacted k. Nagar branch manager but he is unable to help me due to shortage of staff he told me to come another day. On 25.8.16 when i contacted the chief branch manager he tried to show me the footage with the help of staff but it has been found that the footage of another days were there but the footage for 14.8.16 was blank either deleted there was not complete footage of their atm booth, which is very unexpected by our point of view and non-conformity by bank.

After that the chief branch manager told me that that the pictures will be provided to you within a week and the charges for this service will be debited from our account automatically.

It is regretted to inform you that even after one month no action has been taken in this regard by the chief branch manager, kirti nagar, delhi-15 till date. You are, therefore requested to look into the matter sympathetically and oblige. With regards.

Yours sincerely,
Ankitadogra
New delhi-15
Karampura