Punjab National Bank (PNB) — Refund initiated amazon but not received

I am order shoes on Amazon on 20/01/2021 and return this for size issue and amazone issue my refund on 28/01/2021 and give me this reference number 30005110201020162964757 but punjab national bank not credit my refund on my account and bank staff not give me suitable answer please helo
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
Feb 15, 2021
Updated by artist Meen
This is my order Aa refund details

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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
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