Punjab National Bank [PNB] — Refund initiated by Amazon but not received

My name is Tanvi and I had ordered headphones of RS 1299 from Amazon on 24 april and returned it on 27 april .on May 2 Amazon initiated refund to my mother's PNB bank account but I didn't get it .Amazon has sent refund reference no.[protected] and told me to fill charge dispute form but I didn't know how to fill it.So please respond to my complaint. It is very urgent
Thank you
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Punjab National Bank [PNB] customer support has been notified about the posted complaint.
May 13, 2021
Updated by Tanvi Chutani
The complaint has been transferred to PNB but no action has yet been taken
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