Punjab National Bank [PNB] — Refund initiated by Amazon but still not received

Address:

Dayal vihar phase 2 near RTO kusumkhera

Sir/mam
I ordered a product name as Bond and emotion photo frame LED attractive round magic mirror on October 5 but it came broken, so I refunded it on 10 of oct and the amt was to be credited to my account in between 14 and 16 but no amt was credited to my account. So I request you to plzz take it in consideration and refund my amt which is of rupee 389, Amazon also gave me my refrence number which is
#RRN-HSBCN[protected]
Order number[protected]