Punjab National Bank [PNB] — Refund initiated by flipkart but still not received in my bank account

Address:

new delhi

My name is Rishikesh Kumar and I had ordered Samsung Galaxy S21 FE 5G of RS 26318 in Flipkart on 22 August 2023 and after on 23 August I cancelled this order due to personal reason. And on 23 August 2023 Flipkart initiated the amount to my card but I still didn't get the money. Flipkart sent this payment reference number PZT[protected]GJ3I304 and told me to fill charge dispute form but Punjab national bank doesn't have such policy. So please kindly respond to this complaint it's very urgent sir.
Refund id: CR2308230020363870314503
Thanks you sir.