Punjab National Bank [PNB] — Refund is pending by bank

Nov 22, 2021

Updated by Lucky40899 My name is Lokendra Pratap Singh, I ordered a product on 2nd october 2021 with order id[protected],[protected] of 13940 Rs, which i made prepaid payment .
And After few Hours i cancelled my order for some reasons on 2nd october itself. My refund is initiated on 2nd october 2021 at 07:03pm with the reference id[protected].
Amazon told me that the refund will reflect in my bank account till 8th October 2021. But today is 22nd November no refund is reflected in my account . I talked to amazon they told me to quote the refund reference number[protected]. to your bank, but when i quote the RRN Number they say they don't get any refund then i file charge dispute form, their answer is same no Refund is credited in your account .
>>>>> Then I file a consumer complaint against amazon whether they refund my amount or not on 22nd October with Grievance Number: 3046778 then I got reply from consumer court on behalf of amazon that they credited the amount to same upi id with Reference Number[protected]. So it is proofing that amazon has refunded my amount to the bank account through upi, But bank is denying Continuously . <<<<<
Then I complaint against PNB bank on[protected] with Grievance Number: 3067118, then i got reply on[protected] that "Merchant Chargeback for the mentioned UPI transaction has been rejected by the Beneficiary Bank i.e. Axis Bank " I don't understant the reply of my bank what they are trying to say I Attached the bank complaint and reply .
I really don't know what to do, whether it is fault by bank or amazon, So i am rising a query what to do i complaint for both, amazon is saying the have refunded and bank is denying .

I request you to please investigate the refunded amount in my bank account that is to be credited through upi . In amazon pay it is showing successful that is linked with my account . I attach the refund screenshot, bank Compaint and Amazon complaint, that is proofing, the amount is credited from Amazon and Please credit my payment, I don't receive any refund in my amazon wallet or anything, It should Be credited to my bank account Through upi only .<<<<< The Refund Reference Number[protected]
My bank Details in which amount should reflect are - A/c no - [protected]
Ifsc code - PUNB0093610
A/C holder name - Lokendra Pratap Singh
Refund Reference Number[protected]
Bank Name - PNB, Sector 3, Faridabad, Haryana, 121004
my email id of this transaction in amazon is [protected]@gmail.com
I request you to please solve my issue, As soon as possible .
Thank you