Punjab National Bank [PNB] — Refund not credited yet

I was expecting a refund from a application but when i didn't got it, i talked to there customer support and then he shared the ARN NUMBER with me and told me to connect with the grievance cell of PNB BANK for getting the payment done.
I have been trying to connect with the bank since 17/12/2022 but no response.

ARN NUMBER
[protected]
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    Punjab National Bank [PNB]
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    Punjab National Bank [PNB] Phone
    +91 11 2610 2303
    +91 12 024 9000
    +91 11 2575 5535
    Punjab National Bank [PNB] Address
    7 Bhikhaiji Cama Place, New Delhi, Delhi, India - 110607
    View all Punjab National Bank [PNB] contact information