Punjab National Bank [PNB] — Refund of online transaction for having unsuccessful payment

Address:	Faridabad, Haryana
Website:	PNBINDIA.IN

-24 february 2016, 8pm onwards
[protected]/[protected]
-on 24, feb 2016 around 8pm i were doing online payment for my college(Galgotias university, greater noida, u.P) convocation program having rs1000 fee. And i have done the payment process two times(Rs1000+rs1000)that time the rs[protected]rs +rs1000) had deducted from my punjab national bank account-[protected]. Bank branch-faridabad sector-37
I had filed complaints that time only and got complaint number "a[protected], a[protected], a[protected]"
The customer care employe told me to talk after 45days to get the information about this transaction. But now the service employees are not answering me and when i go to the bank branch to give my complaint in written on paper, they are not accepting it and saying that they are not responsible for online transaction. So please help me to get my 2000 rupees back.