Punjab National Bank [PNB] — Unsatisfactory service

Address:

700156

I contact the customer care to seek some information regarding updation of mobile no. At pnb site is updated we can update mobile no. Through atm. Just to make ensue i confirm from customer care. I was not satisfied the way she communicated to me. She got irritated actually. At last she inform to visit nearby pnb branch. I wrote application and submitted to branch ( rajahart-kolkata) the staff inform it will activate within 24 hrs. I visited the branch on monday (18 th april). Still my no. Is not updated than i called at tollfree no to enquiry. Customer care person inform to visit the branch again. He is unable to say why it is not updated. Than i called complain nodal officer, one lady pick up the call . Lady told no. Can update only through account open branch . She gave email id and phone.No( i send email to [protected]@pnd.Co.In and the mail undelivered and also they didnt lift the call also. As i sifted from jaipur to kolkata, require to update my no. My question is why informations are diffierent from different staff. They are not guiding the customer properly. We are not excepting such kind of service from renowned public sector bank.