Purplle.com Complaints & Reviews

I purchased from purplle app on 6 th march 2024 and also paid online. Order I'd[protected].Then the delivery date was 7 th march. But the delivery was delayed upto 9 th march . I cancel my prepaid order and the delivery agent returned product. My money is not credited till today. Please be back my money immediately... They said money is refunded. Immediately issue my money otherwise complained to consumer court....

I reported a non working electronic product for refund...they are repeatedly cancelling my return request..i need a refund.Why will i keep something that is not working
. And the reason they say is too
many returns from ur account wherein
they didn't provide "not working" option as a reason for return request

Later I spoke to customer care and selected the correct issue, still they rejected the return request...

...i reported a used product for refund...they are repeatedly cancelling my return request..i need a refund. Why will i keep something that is used. And the reason they say is too many returns from ur account wherein this is my first return request ever sent. I hate purple. Please do not use this app. Very angry😡..and now they replied check email and all of that but they will still say the same in email that too many return requests..purple...

Dear Sir,
No refund amount credited for the order no 4353×××× and 4389×××× to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest.

Yours faithfully,
Ananta Thakur...

Dear Sir,
No refund amount credited for the order no 43533××× and 43898××× to my bank account till today.
My earnest request you please look into it and do the needful from your end at the earliest....

Dear Sir,
I have shared damaged two items maximum images with purplle.com for multiple times and want to return this order 435337××.In this images damaged and leaked part is clearly visible.Also I shared the same to you through emails multiple times.But still you are asking about the damaged products images.

Sir, this is my earnest request to you please look into the matter and take necessary action in this regard...

Dear Sir,
I placed an order for some product on Purplle.com and the order no. is #[protected]××××× delivered me dated on 10/11/2023.Now I cut the delivered parcel and not get anything inside that.I paid for that to the courier services and get nothing inside the box, the box is totally empty.

I frustrated in this situation and your worst services.My humble request to you please look into the matter and do the needful...

Hi this is to inform that i order 2 items from purplle app on 18th of september, i received my order on 21st september ..i received a near to expiry product from purplle ..the product name was glamrs fuzz off worth rs 625 ..the expiry date on the product was october 2023...i rasied return request in purplle customer care via email and after so many calls and chats and sharing images with them ..they raised return request for the same and...

I am normally used Nykaa for cosmetics online shopping. 1st time i saw purplle add on facebook so i want to try new. But i thoght its buggest mistake. order no. 40735839 Maybeline Lipstick is color is tottaly different shown on platfrom. I request for refurn 02 times online and 1 time by email. But they always reject to return request. They are giving the reason " Images not correct " I know images are correct they dont want to return the...

I have placed my order on sep 2 the estimated delivery is sep 6 but the delivery has been postponed by the app on sep 8 now it again postponed to sep 10 even though when i checked their delivery partner site it shows my order had reached the destination a day before but it still postponed...

I added my necessary products to the cart. And when proceeding the orders its showing 'something went wrong'

I tried it many times and using 2 different phones and accounts.

Still the same....

I have cleared my two wheeler loan.
Vehicle number is KL32F0526
But I didn't received NOC from ur bank.
So please give me the NOC as soon as possible....

Dear purplle this is my first time order from the app of purplle and it got expired products in my order I tried to return them but the request rejected due to the system suspicion I am a first time user and my friend ordered it for me and payment with his Paytm as I don't use any online payment services due to I am minor as I applied for the return of the expired products a mail from purplle came and connect me with some others mail telling...

Hi,
I ordered bella vita perfume and neutrogena hydro boost on 30th may. It was a prepaid order. The delivery time took so long than expected so I cancelled the order and in the app it was mentioned not to accept the order when attempted for delivery so I declined the order when the delivery partner reached out to me. But in the app it is marked as delivered and I complained about it to the customer care but its still not resolved...

I have ordered a head and shoulder shampoo from purplle.com on 2 july 2023. When I received the parcel and opened it I found that lid of the bottle was broken and whenever I push the pump for shampoo, the shampoo from the broken part is leaking. When I raised return request on the App, they have rejected my request by giving policy excuses. When again I raised the request they again rejected it by giving same reason. I tried to contact them...

I have ordered a shampoo of 1ltr from purplle.com on 5 july 2023. When I received the parcel and opened it I found the bottle damaged. The lid of bottle was broken and shampoo was leaking from it. When i raised return request they rejected my request by giving policy excuses. And when I raised request again, they rejected it again .I mailed them also but received no response from their side. Now I have no way to reach them out . That shampoo...

Hello I have race complaint in purple.com because I have received damage leaked and damaged product but purple.com customer care is not responding and said this product is not written and not responded I have very disappointed because I have paid 6200 but product is not useful because all the product is very very damaged I have more that time call with purple.com customer and support and mail to customer but purple.com say said product is...

I buy a product from Purple offline store in kamla nagar Delhi. I have acne prone skin so I told my demand to Sales woman and she advised me to buy this Salsyclic acid toner. I buy because and I applied same night Next day I got 3-4 Huge pimples on my Face. I thought maybe it's just my imagination Again I applied on the same Day And seriously my skin is itching Red skin And got so many pimples on my face. I didn't never expect that from purple...

I have ordered 3 items on 8th June, estimated delivery date was 12th June. but I haven't received the product yet. It's been 3 days after the estimated date. the estimated date has extended to 3 more days again. how long will the estimated date will extend. when i am going to receive the order. Resolve the issue as soon as possible and deliver the products....

I ordered some products from purplle app on 6th June and on 9th June at night 11.40 I got message from purplle all products are delivered.. But I have not got any single product from them.. in fact after ordered my products I haven't got any single messages from them and not even OTP for product receiving.. I called customer care service and assured me that they will solve the problem within 48 hours but they are not giving me any updates.....