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Purplle.com Customer Care Contacts

2.6
Last updated Mar 12, 2024
Complaints
351
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165
Unresolved
186
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Customer Service Contacts

Purplle.com Phone Numbers

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+91 92 2330 0222
88
112

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Purplle.com Head Office Address

C-209 A, Ghatkopar Industrial Estate, Behind R-City Mall, L.B.S Marg, Ghatkopar-(w)
Mumbai
Mumbai City District
Maharashtra
India
400 086

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Purplle.com Overview

Latest complaint Cancel my prepaid order I didn't get my money back has been filed on 12/03/2024. Latest Resolved Cancel my prepaid order I didn't get my money back was resolved Mar 12, 2024. Purplle.com ranks as the #4 most complained about among Cosmetics.

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Recent Purplle.com reviews & complaints(351)

A
athulyasarath
from Ernakulam, Kerala
Mar 12, 2024
Mar 13, 2024
This thread was updated on Mar 13, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Verified Company
Verified Company
Purplle.com Customer Care
Service available

Purplle.com — Cancel my prepaid order I didn't get my money back

I purchased from purplle app on 6 th march 2024 and also paid online. Order I'd[protected].Then the delivery date was 7 th march. But the delivery was delayed upto 9 th march . I cancel my prepaid order and the delivery agent returned product. My money is not credited till today. Please be back my money immediately... They said money is refunded. Immediately issue my money otherwise complained to consumer court....
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S
sahithi357
from Hyderabad, Andhra Pradesh
Jan 18, 2024
Jan 19, 2024
This thread was updated on Jan 19, 2024
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Verified Company
Verified Company
Purplle.com Customer Care
Service available

Purplle.com — Order Id -46206675

I reported a non working electronic product for refund...they are repeatedly cancelling my return request..i need a refund.Why will i keep something that is not working
. And the reason they say is too
many returns from ur account wherein
they didn't provide "not working" option as a reason for return request

Later I spoke to customer care and selected the correct issue, still they rejected the return request...
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J
Jigisha Chavan
Dec 26, 2023
Dec 26, 2023
This thread was updated on Dec 26, 2023
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Verified Company
Verified Company
Purplle.com Customer Care
Service available

Purplle.com — Used product return and refund

...i reported a used product for refund...they are repeatedly cancelling my return request..i need a refund. Why will i keep something that is used. And the reason they say is too many returns from ur account wherein this is my first return request ever sent. I hate purple. Please do not use this app. Very angry😡..and now they replied check email and all of that but they will still say the same in email that too many return requests..purple...
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