1. I have booked the 3 tickets of the movie Maharashtra Shahir at PVR Cinema, City Centre Mall, Nashik, Maharashtra on 3rd May 2023 at 7:03 pm.
2. I have asked the tickets for the 8pm show of the same day ( 3rd May)
3. While confirming the tickets the booking counter person Mr Ejaj Shaikh didn't announce/ confirm show timings.
4. When we have reached cinema hall, that time it was found that we got the tickets for the 6:30 pm show instead of 8 pm.
5. We had talk with manager Mr Hemant More ( mobile number [protected]) and explained the facts.
6. We have requested him to allow us to watch the 8pm show but he denied.
7. After that, we have again requested him to refund the amount Rs. 570/- but he said it is not possible. So we have requested him to permit us to watch 8pm show. There were plenty of seats vancts/ available.
8. We have booked the tickets at 7:03 pm and reached the cinema hall at 7:50 pm. This means we had plan/ intention to watch 8pm show and not 6:30pm show.
9. Inspite of requesting, he didn't allow us see the movie or didn't initiate the process of refund of amount.
10. The behaviour of Mr.More was very rude ond arrogant.
11. It was a very shocking experience we have gone through.
12. We have lost our valuable time and money also.
13. How can they compensate our mental and monitory lost ?
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