PVR Cinemas — Amount deducted for ticket and tickets not received

I booked my tickets for openheimer movie oh 23 july and the tickets have not recieved but the amount is deduced... i booked on 16 july when i pressed online payment and finished it in google pay the app automatically came back to pvr app but it started again and no sign of tickets booked and the custumer care is not proper the seats i have booked is now shows booked already in the seats