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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
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33%
Complaints
2430
Pending
0
Resolved
787
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Sir/Madam,
I am writing to express my disappointment and frustration with my recent Booking of Ticket in Our website (www.pvrcinemas.com)/ PVR APS, on 01.02.2024. Unfortunately, I experienced a significant issue while booking the tickets that greatly impacted my overall experience.
I Booked the 3 tickets on 01.02.2024, while on payment mode it got Error, I tried so many times to infect my friend and the issue was the same. Whole Night I tried to get the Tickets book unfortunately there was an error.
Early Morning again I tried to book the tickets, tickets got booked amount debited Rs.781.20/- on 02.02.2024, I saw my account amount was debited. Tickets not showing
amount debited twice. this issue was with everyone i check with my friends and family
I tried so many times by calling customer care, but there was no response.
I got frustrated, disappointed, I like to go to PVR cinemas, but I've never used to go to any other cinema.
After constant calls and intimation given to your Customer care, but there is no response I wasted time and money by constant calls. This kind of wrong, illegal, unlawful trade practice is not permissible under the law. It is very cheap, in your part by such an act of yours to retain the customer’s in your business.
such an attitude of service from your side had only created friction this was not expected from your side being top Cinemas in India.