PVR Cinemas — Complaint Against PVR for Requiring Food Coupons to Watch a Movie

Dear PVR Customer Service,

I am writing to express my strong dissatisfaction with the policy of requiring customers to purchase food coupons in addition to their movie tickets at the PVR Friends in Jalandhar. I recently visited your cinema on April 6th, 2023, and was shocked to learn that I would not be allowed entry to the movie screening unless I purchased food coupons worth 880 rupees.

This policy goes against the consumer rights enshrined in the Consumer Protection Act, 2019. Consumers have the right to choose which products or services they wish to purchase, and forcing customers to buy food coupons to gain entry to a movie screening is a clear violation of this right. Additionally, businesses are required to provide clear and accurate information about their products and services to consumers, and PVR should have informed customers in advance about any additional requirements or fees for entry.

As a consumer, I strongly believe that this policy is unfair, misleading, and takes advantage of consumer ignorance. I am requesting that PVR immediately discontinue this policy of requiring customers to purchase food coupons in addition to their movie tickets. Additionally, I am requesting a full refund of my movie ticket worth 2059 rupees and the food coupons worth 880 rupees that I was forced to purchase. The transaction ID for the purchase was 318441.

I believe that this policy is against the interests of consumers and goes against the consumer rights enshrined in the Consumer Protection Act, 2019. I urge you to take immediate action to rectify this situation and prevent other consumers from facing similar issues in the future.

I look forward to hearing back from you regarding this matter and would appreciate a prompt resolution. Please let me know the steps I need to take to receive the refund.