PVR Cinemas — Delay in Movie screening by more than half an hour from the actual show timings

Address:

PVR Cinemas, Vega City, Bannerghatta Road, Bangalore

My name is Anoop Varghese and am a resident of Jp Nagar Bangalore. I booked a 9.30 am show for Pathaan movie at PVR Cinemas, Vega City, Bannerghatta Road. First of all for a 9.30 am show they allowed entry into the Plex only after 9.45 am. They started cleaning the Plex only after 9.20 am and once entry was allowed there was more than 15 minutes of ads after which the show started well after 10 am. My query is does this PVR branch think that all the people who have come to watch the movie is full of time and they can afford to waste more than half an hour when the actual show was supposed to start at 9.30 am. If they want to start the show only after 10 am then why can't they put a slot for that specific time rather than making the customers wait and spoil their jovial mood for the cinemas. I would like to have a genuine response on this or else I would like to escalate the complaint further.

Thanks and best regards
Anoop Varghese
(M) [protected]