PVR Cinemas — Delayed Movie Start Time Complaint

Address:

Suman cinemax sec 11 Gandhinagar

I hope this message finds you well. I am writing to express my dissatisfaction with the consistent delay in starting movies at your venue. I recently attended a screening on [Date] and noticed a recurring issue that has left me disappointed.

The advertised movie start time was clearly mentioned as 8:55 AM, but to my frustration, the movie didn’t commence until 9:20 AM. This delay of 25 to 30 minutes has been a recurring problem, and it greatly affects the overall movie-going experience. As a customer, I value punctuality and expect the advertised showtimes to be adhered to.

Such delays not only inconvenience the audience but also disrupt schedules for those who have planned their day around the movie screening. It’s disheartening to see a lack of consideration for the audience’s time and expectations.

I kindly request that you take immediate action to address this issue. Moviegoers deserve to receive the service they have paid for, and it is imperative that your team ensures the movie starts at the time mentioned in the schedule. Consistency in adhering to the advertised timings will greatly enhance the overall reputation of your establishment and lead to improved customer satisfaction.

I trust that you will take my concern seriously and take necessary steps to rectify this matter promptly. I am eager to continue enjoying movies at your venue, provided that such delays are addressed and eliminated.

Thank you for your attention to this matter. I look forward to a prompt resolution and a more pleasant movie-going experience in the future.

Sincerely,
Rajendra
[protected]