[Resolved]  PVR Cinemas — Exodus: Gods and Kings (3D) (U/A)show timings Exodus: Gods and Kings (3D) (U/A) - English

Address:

Hyderabad, Andhra Pradesh

I have booked tickets for the above mentioned movie in PVR Sujana mall ( Hyderabad) on 7/12/2014 for 7.35 PM show. Booking reference ID is WR24PDZ. There was a technical issue in the movie which had resulted heavy strain on our eyes. We had complained about it to the duty manager. He had restarted the movie once again indicating that there is a technical issue in the content of the movie. After 10 minutes the issue was still the same (Unresolved). Along with me close to 35 people have came out and had requested to refund the money back and have left the theater. My weekend along with family which was planned was screwed and also we have terrible strain on our eyes which we could not able to have our dinner. My son who is 10 years old is complaining about sever headache after watching for 15 minutes and had to immeditely call the doctor for medication which we are currently having it. In spite of my complaint with your duty manager Mr. Sharavan and Mr. Tirupathi both have tried saying that they would take it up with the higher authorities. My main complaint is because of your technical error we had spoiled our weekend and had to skip our dinner and suffering from heavy headache. Though refund was given to me. I had requested them to give it in writing the reasons for refunding the money. To which they had refused to give us. I would suggest you can see the footage in the CCTV cameras and take appriorate action and let us know how you would be able to compensate us for the time lost and the inconvenience that had occurred on our health. Regards, A S Murthy [protected]