PVR Cinemas — Food is not fresh and still selling to customers

I went to pvr inox in next galleria panjagutta Hyderabad, Telangana on 22/12/23 at 4 pm. We have purchased one red velvet cake which is not fresh, dry and spoiled. When I asked it’s not fresh n very hard they said it’s in fridge so it will be like that. After making me wait for half and hour a person came and saying sorry and exchanged redvelvet with soft drink for which I paid additional 180 rs. Chicken burgers are also not fresh bread is very dry. Completely disappointed with the maintained food quality. Wrost ever experience and I feel it’s very unhygienic and danger for customers. So it’s our mistake to purchase food. I put this up to take an action and I also give complaint to food safety.