PVR Cinemas Hyderabad — Dissatisfaction on central mall and PVR cenimas management

Address:

Hyderabad, Andhra Pradesh

I have been to pvr cenimas in various places across india, but have never seen such substandard management and inferior service. I have visited PVR Cenimas in hyderabad central mall at panjaguta on 25.08.2015 with my sister.It was very special day for us as i was treating her for my first job.We have parked our vehicle in parking lot a and to elevator from L2, the elevator control panel didn't have some numbers on it and come numbers were barely visible and there were no sign boards indicating directions to theater.With great difficulty we reached pvr which was on floor 5.After reaching there the security says that ticket booking counter is located at entrance of mall which is on ground floor which is completely opposite to the direction from parking lot. The security didnt allow us to pass through from a passage connecting to entrance saying bags are to be deposited at counter or we have to go round the building from outside to reach booking counter. When we were about to deposit the person says people going for pvr cenimas have to deposit in floor 5.After a long conversation we finally reached counter and took tickets. When we reached cenima hall to watch movie after long drama some other customers were already seated in seats alloted to us when we approached staff in pvr cenima they tried to fool us showing some other seats as our seats. Seat alloted to us were H10, 11 were as the staff showed us G10, 11 which were empty and asked us to sit when we showed alphabetical series of that row they said us to sit some were else were seats are free after some time a representative comes there and when asked to give complaint book he didn't turnup. The movie ended we came out and found that stairs directly ended at ground floor. Wewent back to floor5 and have asked for complaint book there was no proper response from any one i have explained my grievance to 3 people one after the other finally after 20 minutes of conversation and waiting a security person name raju appears and he gave complaint book. We have written our complaints in book.We left from there and wished to go to. Mcdonald to have something for ourselves but security again stoped us saying deposit bag, security checks etc. Wehave said them that we just came out from pvr cenimas they didn't listen and were adamant on depositing bags we were very upset and left central mall without second thought. This was my worst experience till date. Future group, pvr cenimas have a very good impression in customer mind i believe after this experience i will never enter hyderabad central mall. This complaint is to inform that this kind of service could be a threat to existence of pvr in long term. Keerthi [protected]